Before reporting a repair, you should first make sure that North View is responsible for repairing it. We are responsible for most repairs, but you, the tenant, are responsible for some. These are set out in our Tenants Handbook. Click here to access the section about Repair Responsibilities within the Handbook.
North View is not responsible for repairing damage caused by the tenant, anyone else living in the property or a visitor to the property. If the Association does carry out such a repair you will be liable for the cost.
We will not be held responsible for reinstating any tiles or floor coverings that you have laid that are damaged as a result of the floor being lifted during repair work.
If your house has been vandalised – like the windows smashed – you must report it to the Police. If you fail to do this, you will be liable for the costs of the repair. You should also get the crime report number from the Police and pass that on to us.